Frequently asked questions

Got a question? Dive in.
Here are the answers to some of the most common questions from our swimming community. Still need a hand? Email support@linemanprobs.com — we usually respond within 24 hours.

How can I change or cancel an order after I placed it?

Need a different size or color, an address update, or help canceling an order? Email support@linemanprobs.com with your order number and the change you need. Reach out as soon as possible so we can help before your gear is on its way.

Why did only part of my order arrive?

Some of our gear ships from different locations, so items in the same order may arrive in separate packages. Each shipment will have its own tracking information emailed to you when it ships.

Can I get a bulk discount for my swim team?

Absolutely. Whether you’re outfitting your relay squad, swim club, entire team, or coaching staff, send us an email and we can help with a custom discount.

What if I’m not satisfied with my order?

We’ve got your back, in and out of the pool. If something isn’t what you expected, email us with your order number and a description of the issue. We’ll work with you on a refund or exchange.

Need help with an order? Find out what to include so we can help you faster.