Shipping policy

Shipping destinations and rates

Swimmer Probs currently ships to the United States, Canada, all 27 European Union countries, and the United Kingdom. Shipping rates below are in U.S. dollars (USD). If checkout displays another currency, the converted price will be shown before you pay.

  • United States: $8.95 standard shipping for orders below $100; free standard shipping for orders of $100 or more.
  • Canada: $18.95 flat standard shipping per order. No free-shipping threshold.
  • European Union and United Kingdom: $28.95 flat standard shipping per order. No free-shipping threshold.

The U.S. free-shipping threshold is based on the merchandise subtotal after discounts, before taxes and shipping. Free U.S. shipping does not apply to international orders. Available shipping options and the final charge are shown at checkout.

Production and delivery

Our gear is made to order. Production typically takes 2–5 business days after purchase; shipping time is additional. Production time is separate from carrier transit time. Delivery estimates are not guarantees and can vary with the item, destination, holidays, order volume, and customs processing. If we learn of a significant delay, we will contact you.

Tracking and separate packages

We will email tracking information when your order ships. Items may ship from different fulfillment locations and arrive in separate packages. The shipping amount confirmed at checkout applies to your order; we do not add a separate shipping charge just because we send multiple packages.

International duties and taxes

International orders may be subject to import duties, taxes, or carrier clearance fees. Unless checkout expressly states that these charges are included or collected, the recipient is responsible for applicable charges on arrival. Our flat shipping rate does not by itself include these charges.

Address changes and delivery problems

Please check your shipping address before ordering. For an address correction or cancellation request, contact us as soon as possible. Changes may not be possible once production or shipping has started. If a package is delayed, missing, damaged, or returned to sender, email us so we can investigate and help. Any proposed reshipping charge for an incorrect address or unclaimed package will be explained before you agree to it. Nothing in this policy limits your statutory consumer rights.

Contact

Email support@linemanprobs.com with your order number. We usually respond within 24 hours. For returns and exchanges, see our Return and refund policy.