Refund policy

30-day returns and exchanges

We accept return and exchange requests within 30 days after delivery of the last item in your order. This policy applies to customers in the United States, Canada, the European Union, and the United Kingdom.

For ordinary returns or exchanges, items must be unworn, unwashed, and in their original condition, with any original tags attached. Trying an item on to check the fit is fine. Please include your order number or other proof of purchase.

How to start a return

Request a return or cancel an order through your customer account. Sign in with the email used at checkout and select your order. Requests are reviewed by our team; submitting a request does not automatically stop production or issue a refund.

Email support@linemanprobs.com with your order number, the item you want to return or exchange, and your preferred resolution. We usually respond within 24 hours. We will provide return instructions and the correct return address. Please contact us before mailing a package; do not send returns to the address on the parcel without instructions.

Once we provide instructions, please send the item back within 14 days. Use a shipping service that provides tracking and keep your proof of postage.

Return shipping and exchanges

For a size change, color change, or change-of-mind return, you pay the return shipping cost. For an exchange, any shipping charge for the replacement will be explained before you agree to it. Exchanges are subject to availability. If a replacement is unavailable, we will offer a refund for the eligible returned item. We do not charge a restocking fee.

International customers have the same return and exchange window as domestic customers. They are responsible for ordinary return shipping and applicable import or customs charges, except where we are responsible for a defective or incorrect item or applicable law requires otherwise.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and, where possible, photos showing the problem. We will arrange an appropriate replacement or refund and cover necessary shipping costs for a confirmed defect or fulfillment error. Do not mail the item back until we provide instructions. The ordinary unworn-item condition does not limit your rights concerning defects.

Refunds

We will notify you after reviewing your return. Approved refunds are issued to your original payment method, normally within 10 business days after we receive and inspect the return, and within any shorter period required by law. Your bank or payment provider may take additional time to post the credit.

For ordinary change-of-mind returns under our voluntary 30-day policy, original shipping charges are not refundable, except where applicable law requires a refund. Duties and taxes paid directly to a carrier or customs authority are not payments we hold; contact that organization about any available recovery process. We will refund taxes collected by us as applicable.

Order changes and cancellations

Our products are made to order. Email us as soon as possible to request a change or cancellation before production begins. We will check whether the order can still be changed or stopped. Once production has started, we may be unable to stop fulfillment, but you can still use this return policy and any applicable statutory cancellation rights.

EU and UK consumer cancellation rights

For eligible online purchases delivered to the EU or UK, you may also notify us that you wish to withdraw from or cancel your purchase within 14 days after receiving the last item in your order, without giving a reason. After notifying us, send the goods back within 14 days. Contact us by email or use an available return/cancellation option in your customer account.

For a statutory cancellation of the full order, we refund the purchase price and the cost of standard outbound delivery. Any extra cost for an upgraded delivery service is not included. You pay the direct return shipping cost unless the goods are defective or incorrect. Refunds are made within the applicable legal timeframe; where permitted, we may wait until we receive the goods or evidence that they have been sent back. You may inspect goods as you would in a shop; a deduction may apply for diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and fit.

These statutory rights are separate from our additional 30-day return offer. Nothing in this policy excludes or limits rights you have under applicable consumer law.

Questions?

Contact support@linemanprobs.com. We are here to help, in and out of the pool.

30-day returns and exchanges

We accept return and exchange requests within 30 days after delivery of the last item in your order. This policy applies to customers in the United States, Canada, the European Union, and the United Kingdom.

For ordinary returns or exchanges, items must be unworn, unwashed, and in their original condition, with any original tags attached. Trying an item on to check the fit is fine. Please include your order number or other proof of purchase.

How to start a return

Email support@linemanprobs.com with your order number, the item you want to return or exchange, and your preferred resolution. We usually respond within 24 hours. We will provide return instructions and the correct return address. Please contact us before mailing a package; do not send returns to the address on the parcel without instructions.

Once we provide instructions, please send the item back within 14 days. Use a shipping service that provides tracking and keep your proof of postage.

Return shipping and exchanges

For a size change, color change, or change-of-mind return, you pay the return shipping cost. For an exchange, any shipping charge for the replacement will be explained before you agree to it. Exchanges are subject to availability. If a replacement is unavailable, we will offer a refund for the eligible returned item. We do not charge a restocking fee.

International customers have the same return and exchange window as domestic customers. They are responsible for ordinary return shipping and applicable import or customs charges, except where we are responsible for a defective or incorrect item or applicable law requires otherwise.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or different from what you ordered, contact us promptly with your order number and, where possible, photos showing the problem. We will arrange an appropriate replacement or refund and cover necessary shipping costs for a confirmed defect or fulfillment error. Do not mail the item back until we provide instructions. The ordinary unworn-item condition does not limit your rights concerning defects.

Refunds

We will notify you after reviewing your return. Approved refunds are issued to your original payment method, normally within 10 business days after we receive and inspect the return, and within any shorter period required by law. Your bank or payment provider may take additional time to post the credit.

For ordinary change-of-mind returns under our voluntary 30-day policy, original shipping charges are not refundable, except where applicable law requires a refund. Duties and taxes paid directly to a carrier or customs authority are not payments we hold; contact that organization about any available recovery process. We will refund taxes collected by us as applicable.

Order changes and cancellations

Our products are made to order. Email us as soon as possible to request a change or cancellation before production begins. We will check whether the order can still be changed or stopped. Once production has started, we may be unable to stop fulfillment, but you can still use this return policy and any applicable statutory cancellation rights.

EU and UK consumer cancellation rights

For eligible online purchases delivered to the EU or UK, you may also notify us that you wish to withdraw from or cancel your purchase within 14 days after receiving the last item in your order, without giving a reason. After notifying us, send the goods back within 14 days. Contact us by email or use an available return/cancellation option in your customer account.

For a statutory cancellation of the full order, we refund the purchase price and the cost of standard outbound delivery. Any extra cost for an upgraded delivery service is not included. You pay the direct return shipping cost unless the goods are defective or incorrect. Refunds are made within the applicable legal timeframe; where permitted, we may wait until we receive the goods or evidence that they have been sent back. You may inspect goods as you would in a shop; a deduction may apply for diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and fit.

These statutory rights are separate from our additional 30-day return offer. Nothing in this policy excludes or limits rights you have under applicable consumer law.

Questions?

Contact support@linemanprobs.com. We are here to help, in and out of the pool.